When industry leads innovation, not the regulator: that and more from New Zealand
This year’s Future of Financial Services, New Zealand event in Auckland highlighted some ...
We’re now in a market, post-Covid, where digital expectations have been pushed to new heights.
Digital customer acquisition strategies are more important than ever, but financial institutions (FIs) are still seeing too many application dropouts. The solution lies in streamlining onboarding – and that requires integration with third parties and backend systems, automation at crucial points in the process, and omni-channel synchronicity.
As consumers we expect businesses to be easy to deal with. We all have an idea of what technology is capable of, and know from our dealings with brands across the globe what a great customer experience looks like. When applying for finance however, that customer experience is often lacking.
Acquiring loyal, profitable banking customers in today’s climate is an interesting challenge. You’re marketing enticing deals, and visitors are hitting your website in record numbers...
It is impossible to discuss the role of AI in financial services without highlighting that 2020 was hugely disrupted by COVID-19 and the ripple effect is expected to last for years...
In collaboration with the team at Sandstone Technology, P&N Bank identified an opportunity to elevate its customer experience...
