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With changes in regulation, and government incentive programs being introduced across the world, small business owners are finally gaining the level of attention they have been craving for years. No longer are they being cast aside, instead, banks and financial institutions are now realising the potential of this untapped market. The problem? Small to Medium Enterprise’s (SME) require, and rightfully expect the same level of support and customer experience as the consumer market, however many financial institutions have not made this provision in their service offering. What does that mean for the SME segment? Our thoughts are below.

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