Navigating the highly competitive and rapidly evolving home loan market is a constant for financial institutions. Customer-owned bank Great Southern Bank’s purpose is to help all Australians own their own home. However, they face several challenges.
Bendigo and Adelaide Bank partnered with Sandstone Technology to transform and streamline their loan processing systems and processes. With legacy lending systems and a growing broker channel, Bendigo and Adelaide Bank’s Third-Party Banking Division identified the need to transform and remediate its loan processing systems. The bank needed to find a solution which would support the growth of its lending business, better serve its mortgage origination partners, and improve the customer experience.
In collaboration with the team at Sandstone Technology, P&N Bank identified an opportunity to elevate its customer experience by embracing digital technologies to enhance their end-to-end loan origination process.
Customer relationships being Arab Bank’s first priority (and ours), we helped modernise their CX to meet the market and industry requirements. Using our digital banking solution and BankFast product, they’re powering ahead with business and growth strategies.
Our digital banking solution, featuring BankFast, now gives BOQ Specialist’s customers a far more intuitive banking experience. Their much-improved platform also supports New Payments Platform (NPP) and provides greater control for the bank and its niche customer target.
ME Bank was looking for an Android/iPhone app that was intuitive and customer friendly, without compromising on data security. Our mobile banking solution met the brief, also allowing for complete UI customisation in line with ME’s brand values.
Arbuthnot Latham wanted to take their full business banking functionality onto one platform. Now their digital high-net-worth clients enjoy a personalised private banking experience all in one place, transacting where and when they want, using their device of choice.
Sandstone has helped Bendigo and Adelaide Banks achieve their mission to become Australia’s most customer-connected brands, with on-boarding, product origination and lending solutions, including LendFast. A faster, more efficient CX is now delivering increased business for the bank.
How Sandstone and AWS help financial services institutions (FSIs) create more flexible digital solutions with enhanced regulatory requirements.
Keen to transform their acquisition proposition and eliminate manual processes, Kent Reliance needed a partner committed to continually improving their digital platform and customer experience. Since launching with Sandstone’s Apply they’ve seen a significant increase in applications.
Newcastle Permanent’s existing platform was in need of an upgrade, so we moved them over to our state-of-the-art lending system LendFast which delivers all the same functionality and more. Now their average monthly lending has increased by more than 100% with no additional staff.
A challenger bank known for simplicity and great CX, Shawbrook’s market position has been shored up with the addition of Apply and BankFast Online Banking, which were delivered into production in six months. In the first year, deposits grew by 65% with 63,000+ new accounts in under two years.
